Privacy Policy
Effective date: October 31, 2026
This Privacy Policy explains how Bombay House Restaurant & Bar, operated by Bombay House LLC (“Bombay House,” “we,” or “us”), collects, uses, and shares information when you visit our website, contact us, order food, inquire about catering or reservations, join our promotions, or message us through Google Business Profile and related messaging services.
1. Information we collect
Depending on how you interact with us, we may collect:
- Contact and inquiry information: your name, email address, phone number, messages, and information you provide when asking about catering, reservations, dietary needs, events, or other services.
- Order and transaction information: items ordered, order details, transaction amounts, delivery or pickup details, and payment confirmations. Payment card information may be processed by our checkout or payment providers rather than by Bombay House directly.
- Messaging information: questions, replies, and other information you choose to send through Google Business Profile, RCS or SMS messaging, and other communication channels. This may include information shared with an AI-assisted messaging agent.
- Website information: device, browser, IP address, page activity, and cookie or similar technology data if collected by our website and its service providers.
- Marketing preferences: your contact details and preferences if you separately choose to sign up for offers or updates.
2. How we use information
- Respond to questions about hours, menu items, orders, reservations, catering, and events.
- Process and fulfill orders, payments, and service requests.
- Provide customer service and follow up on inquiries.
- Operate, maintain, secure, and improve our website, communications, and services.
- Send promotional messages only when we have an appropriate basis to do so, including any required consent.
- Meet legal, tax, bookkeeping, fraud-prevention, and safety requirements.
3. Google Business Profile and AI-assisted messaging
If you message Bombay House through Google Business Profile, your conversation may be answered first by an AI-assisted agent. Bombay House team members may review or take over conversations, particularly for catering quotes, large-group reservations, allergy concerns, special requests, or questions the AI cannot reliably answer. Messages and related technical data may also be processed by Google, mobile carriers, and service providers involved in delivering business messaging, under their applicable terms and privacy practices. Do not send payment card details, government ID numbers, or other highly sensitive information through chat.
4. Sharing with service providers
We may share information as needed with providers that support website hosting, online ordering, payment processing, reservations, customer communications, analytics, and business messaging, including Google and relevant telecommunications providers. We may also disclose information when required by law, to protect the safety or rights of customers and our business, or in connection with a lawful business transaction. Providers may have their own privacy notices.
5. Cookies and website technologies
Our website or third-party services integrated into it may use cookies or comparable technologies for functionality, security, performance measurement, and user experience. You can manage many cookies through your browser settings. Third-party ordering or reservation websites may use separate technologies and privacy policies.
6. Promotional email and text messages
Submitting a catering question, sending us a Google message, or placing an order does not automatically enroll you in marketing. If you separately sign up for our club, offers, or promotional texts, we may contact you using the information and consent provided. You can unsubscribe from promotional emails using the unsubscribe instructions provided, and opt out of promotional texts by replying STOP when supported. Consent to receive marketing is not a condition of purchase.
7. Data retention and security
We keep information only for as long as reasonably needed for the uses described above, subject to applicable law, legitimate business purposes, and the retention practices of third-party platforms. We use reasonable administrative and technical safeguards, but no online communication or storage method is completely secure.
8. Your choices and requests
You may contact us to request access to, correction of, or deletion of personal information we hold, subject to applicable legal exceptions. You may also opt out of marketing communications as described above. Requests involving information held independently by Google, payment processors, or other external providers may need to be submitted to those providers.
9. Children’s privacy
Our online services are intended for general audiences and are not directed to children under 13. We do not knowingly seek to collect personal information from children under 13 through these services. If you believe a child has provided us such information, please contact us.
10. Changes to this policy
We may update this Privacy Policy to reflect operational, legal, or technology changes. The effective date above identifies the current version.
11. Contact us
For privacy questions or requests, contact [email protected], call (614) 392-0896, or write to Bombay House Restaurant & Bar, 496 Polaris Parkway, Westerville, Ohio 43082.
Bombay House Restaurant & Bar · 496 Polaris Parkway, Westerville, OH 43082 · (614) 392-0896